Inbound Contact and Routing
Efficiently answer inbound calls, prioritize queries, and route callers to the proper resource.
Virtual Patient Care
Enable your healthcare team to interact with patients over HIPAA-compliant video visits.
Secure Email and File Sharing
Collaborate and communicate from anywhere while protecting patient health information.
Manage Patient Interactions Efficiently
Digital6’s cloud-based communication platform with contact center functionality enables your in-office and remote employees to efficiently answer calls, prioritize queries, and route callers to the proper resource.
Automatically reach out to patients with reminders and other helpful messages to reduce inbound calls and improve the patient experience.
Offer patients more ways to communicate and get information: recorded phone messages, text, or email.
CALL ROUTING & PRIORITIZATION
Use queues to prioritize calls and interactive voice response (IVR) to answer common questions with pre-recorded messages.
EASILY SCALE UP OR DOWN
Add temporary staff during periods of higher call volumes and expand your talent pool to non-local markets.
Deliver a Great Virtual Patient Experience
Digital6’s video conferencing capabilities support virtual patient engagements, creating an opportunity for you to leverage technology to expand your business.
Communicate with patients and colleagues from an office phone, laptop, tablet.
Enable staff to work remotely for increased safety.
Conduct video conferences, share screens, or annotate images and text in real-time.
Quickly route inbound calls to the right department, individual, or device.
Make calls from any device, while always displaying an office phone number.
Communicate and Collaborate Securely
Digital6 delivers the solutions medical professionals need to easily manage email and collaborate more effectively.
- Get a fully mobile and HIPAA-compliant email, calendar, and contacts platform for physicians and staff.
- Block spam and viruses from Exchange email with 24/7 threat monitoring and protection.
- Strong security with two-factor authentication (2FA), the most robust industry standard authentication protocol.
- Encrypt email that contains personal health information.
- Choose from a wide range of Microsoft 365 plans to meet the needs of your business.
- Mix and match plans or add-ons with easy per user/per month pricing.
- Get expert, customized onboarding and migration with every Microsoft 365 plan.
- Use our online tools to easily manage users, devices, services from any location.
- Save, sync, and access the most current version of files from any device.
- Restore files in real time across the cloud, desktop, mobile or other devices.
- Protect against network threats and the possibility of downtime.
- Strong security with two-factor authentication.
- Enable secure access to patient files in the office or virtually and the ability to share.
Communicate with Security and HIPAA Compliance in Mind
Digital6 services are designed to meet the privacy and security requirements for Protected Health Information (PHI).
SOC 2 AND SOC 3 REPORTS
Digital6 undergoes regular Service Organization Control (SOC) examinations regarding our controls and we make the reports available.
Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).
Digital6 solutions conform with HIPAA requirements and we will execute a HIPAA Business Associate Agreement with Covered Entities.
PRIVACY PROTECTION & GDPR
Digital6 offers a Data Processing Agreement tied to Standard Contractual Clauses that complies with current EU requirements.
Recognized for our Products and Service
Receiving no emails
I wasn’t receiving any of my emails on my computer. I called Digital6 and a…
Mitch O,July 9
Switched from Nextiva
Since switching from Nextiva to Digital6, I have a lower bill, better technical sup…
Sully Sullivan,July 8
Intermedia was respon…
Digital6 was responsive and addressed our questions and concerns promptly.
Caren, July 8
Technical support at its v…
Technical support at its very very best. The technician was patient, polite, super he…
Rachel Gold, July 5
The Intermedia phone a…
The Digital6 phone and fax system is incredibly good and robust enough programming…
LA County, July 1